Broadband outage 6 June

We currently have no broadband connection, owing to a line fault, and are limited to a very slow modem connection for essential, low-bandwidth communication only. We hope to have full communication restored within 48 hours.

For the orders we have already downloaded as a precaution against shop and server downtime as our server migrates, we will be unable to send out emails advising of dispatch. Please note that server migration and broadband downtime are not connected events.

We will be unable to access the shop while broadband is down, and therefore cannot process orders placed from 16:00 BST on 5 June. In addition, we cannot process credit card orders made by phone or post.

We will find it virtually impossible to deal with customer emails during this downtime as the modem connection is very slow and is on a computer that does not contain our records.

Sorry for the inconvenience. But the situation isn’t exactly doing wonders for the colour of my hair either.


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